There is clearly a compatibility issue with both.
This now happens several times a month - maybe ten. And it is iPhone and Thunderbird which keep telling me the password is incorrect. I also operate through iPhone, and I have other email addresses, so Thunderbird is the most useful application. It is hard to imagine that any of the UK based support teams do not see these issues, whereas the helpdesk over in India will clearly not see these wrote: I'm afraid it has always, repeat always fallen on deaf ears. "We" have been saying for years that the mail team get to grips with the issues of imap/pop3 access and the faults being caused. There are simply too many clients and systems for the helpdesk to be able to help individuals with their devices. With regard "support" of clients, the wording actually refers to the helpdesk offering help with them - it's not to do with them saying "it doesn't work" etc. You also need to make sure that any device has been prevented from trying to check for emails - so if they have a "few minute" check for emails, either stop that or turn off the device. When you change password, make sure you leave at least 15 minutes before checking on an app or client - otherwise they can fail, and typically a change of password (following a 15+ minute wait) can fix it. This has been shown to kick off mail client access. In which case, whenever you get a client issue, try logging in via a browser to :. The same error applies to iPhones and I do not believe BT can willingly alienate iPhone users!Īre you with BTYahoo or BTMail? You can see when logged into webmail - if there's a Yahoo image, then it's BTYahooi. Instead BT has oft said that 'we do not support Thunderbird'. I strongly believe it is time that BT devoted some attention to fixing this incompatitility once and for all. I observe that numerous other BT clients suffer from this same error, and have done on and off for years.
I have learned from this frequent and random error that nothing will fix it except time. I have re-entered and re-set the password more times than I can count.
0 kommentar(er)
